CLC CLEANING

Services &
Policy Guide

Hello
there!

Dear Client, 

Welcome to our company. At CLC CLEANING we go that extra mile to keep your home clean.

Listed are our cleaning company policies. Please contact us if you have any questions regarding these policies or if you have questions regarding our cleaning services. Thanks!

Founder, CLC Cleaning
Contact: +1 (267) 970-9393

What
You'll Get

CLC CLEANING is a quality professional cleaning service that is fully insured and bonded.

ll cleaning technicians are employees of CLC CLEANING meaning that we pay all payroll taxes and workers’ compensation insurance.

We provide all equipment and supplies. If you have a special request, such as the use of green cleaning chemicals, please let us know. All employees arrive in uniform and ID badges for identity and your protection.

We normally work in crews consisting of two or three professionally trained cleaning technicians. Every crew includes a team leader that supervises every task and ensures consistent quality workmanship at each job.

We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home. Occasionally and without intention our crews may miss something. So if, after your inspection, you find our technicians missed something, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered however we are happy to correct any mistakes we made. Requests received by our office after that will be incorporated into your next scheduled cleaning.

Payment: We require full payment upon completion of our service to your home. We ask that outstanding balances be paid prior to the next scheduled cleaning. If left unpaid before the next cleaning day, we will be unable to perform the cleaning. Returned checks are charged $30 for reprocessing.

Schedule Changes or Cancellations: We understand that there are changes in schedules in our busy lives. In the event that a scheduled cleaning service must be changed or cancelled, we ask that our clients notify us twenty four hours (24hrs) in advance. This gives us an opportunity to fill that spot and keep our employees working a full schedule. When a client cancels with less than a twenty four hours (24hrs) notice a fee of 50% of the charges for that service will be applied. If the scheduled cleaning is not re-scheduled (and skipped) we may need to charge a higher rate for the next scheduled visit due to the extra work needed to complete that cleaning service. For permanent cancellation of the cleaning service, we ask that the client notify our company two weeks in advance.

Temporary Suspension of Services: If you will be away from your home for an extended period of time, we request that you schedule the cleaning service just before you leave, but not after you leave. This is to ensure that you have a chance to see our work and be the last to leave your home.

Please be certain your home is accessible to our cleaning crews. If you are not at home when we come to clean, please deactivate your security alarm prior to each scheduled visit, or provide us with a code. If our cleaning crews are unable to access your home or if our crew is turned away when they arrive (for any reason), a fee of fifty percent (50%) of the bill due for the service that would have been performed will be applied.

We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home. Occasionally and without intention our crews may miss something. So if, after your inspection, you find our technicians missed something, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered however we are happy to correct any mistakes we made. Requests received by our office after that will be incorporated into your next scheduled cleaning.

CLC CLEANING is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the home as a result of our cleaning service, we ask that you notify us within two (2) days after service. If notification is made past the two (2) days time period, our company reserves the right to deny compensation.

If you have any irreplaceable, collectable or expensive objects, we ask that these items be secured or put away in order to avoid painful accidents.

Special service requests: When you sign on with CLC CLEANING you will receive a list of cleaning specifications that will be performed. If you need special services like carpet cleaning, window washing, or oven cleaning, you must make arrangements for these services at least one week prior to your scheduled cleaning day. We may not be able to accommodate a large request (carpet cleaning) the same week that it is requested.

For the safety of your children, we ask that they be supervised while our staff and equipment are present in your home.

Sick Policy: If you or your children get sick with a contagious illness (i.e. the flu, a cold, pneumonia, chicken pox etc.) please call and reschedule your cleaning. Even though we disinfect your house, it is possible that we might transport germs to the next house or become sick ourselves. And to be fair to all our customers we prefer to wait until you are well again. On our end, we may call in sick as well to protect you and your family.

Because our costs of doing business rise annually we reserve the option to adjust our cleaning fees on an annual basis. We give as much notice as possible whenever this happens. Please understand we take very seriously how any increases affect our customers and do so only when there is no other option.

We invest time, money, energy and training in our employees. Because they are excellent at what they do, they could be solicited by clients to work for the client personally. The client understands and agrees to a $2,500 fee should the client hire any of CLC CLEANING'S employees while they are employed by the company or within three year following the employee’s last day as an employee of CLC Cleaning Service.

We might take some photos of your house before and after cleaning as marketing materials, and we would greatly appreciate if we could use these photos to showcase our services on social media. Your images will be handled with the utmost care and used exclusively for promotional purposes by our company. If you have any concerns about it, please inform us. We appreciate it!

We welcome and appreciate any suggestions that we may use to improve our service to you, our valued client. If you prefer, you may call or text our office and speak with one of our management staff who will be happy to take your suggestions. We appreciate and value your business.